Frequently Asked Questions

What are the shipping times for your products?

Since we deliver all over the world, there is no applicable delivery time for all destinations. Delivery varies from country to country and from region to region where you live.

We take 48H to process your order and approximately 7-20 working days to deliver it.



Do you ship anywhere in the world?

Yes, absolutely. We deliver worldwide.



Where do we ship your product from?

Our offices are located in Bruxelles. Our international warehouse is located in Macao.



Do you provide product tracking/tracking information?

Yes, wait 2-3 days after your order and ask us via email to email address : contact@nersee.com



Some items are missing from my order, what happens?

Our products are shipped separately according to your order. If this contains, for example, materials from two different warehouses, there will therefore be two deliveries. The rest of the order will certainly arrive soon.



I received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: contact@nersee.com and we will send you a similar replacement item as soon as possible.



Where are you located?

We are located in Brussels, Belgium

 

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can trace your order and see where it is at any time. If you still feel you need help tracking your package or would like more information about it, please contact us by email at the following address: contact@nersee.com



Do you have a refund policy?

We do our best to resolve any problems our customers may encounter with their items online. If you still wish to receive a refund on your order, we can, of course, complete the payment, in the event that the appeal is made within 30 days of the date of the order and that the product or products concerned are not sold. For more information, please read more about our refund policy link refund policy